Refund Policy

At Profluence, we strive to provide exceptional creator and brand intelligence services. Because our platform delivers immediate access to proprietary AI-powered analytics, forecasts, reputation intelligence, and opportunity data upon subscription activation, refunds are limited as described below. 1. Subscription Charges All Profluence subscriptions are billed in advance on a recurring basis through Paddle, our authorized Merchant of Record. By purchasing a subscription, you authorize Paddle to charge your selected payment method according to your chosen billing plan. 2. Eligibility for Refunds We may issue a full or partial refund under the following circumstances: • You were charged more than once for the same subscription. • You were incorrectly charged due to a billing system error. • Your account was charged after a cancellation request that was submitted before the renewal date. • You experienced a verified technical issue that prevented access to Profluence and our support team was unable to resolve the issue within a reasonable period. • A refund is otherwise required by applicable consumer protection laws. 3. Situations That Generally Are Not Eligible for Refunds Refunds generally will not be issued when: • You forgot to cancel your subscription before renewal. • You no longer need the service. • You changed your mind after purchasing. • You did not actively use your subscription. • You are dissatisfied with recommendations, forecasts, analytics, or AI-generated insights. • Your account has already accessed substantial platform functionality, including reports, forecasts, reputation monitoring, opportunity intelligence, exports, or AI-generated analysis. • Your account has violated our Terms of Service. 4. Cancellation You may cancel your subscription at any time through your account settings or Paddle's customer portal. Cancellation prevents future renewal charges but does not automatically entitle you to a refund for the current billing period unless one of the eligibility conditions above applies. You will continue to have access through the end of your current paid subscription period unless your account is terminated for violation of our Terms. 5. Free Trials If Profluence offers a free trial, you may cancel at any time before the trial ends without being charged. Once a paid subscription begins, this Refund Policy applies. 6. Annual Plans Except where required by law or expressly approved by Profluence, annual subscription payments are non-refundable after the subscription becomes active. 7. Promotional Discounts Refunds are calculated based on the amount actually paid after discounts, promotional pricing, coupons, or credits have been applied. 8. Chargebacks If you believe you were billed incorrectly, please contact us before initiating a chargeback with your financial institution. Initiating an unwarranted chargeback without first contacting us may result in temporary suspension of your account while the billing dispute is investigated. Nothing in this policy limits your legal rights to dispute unauthorized charges through your payment provider. 9. How to Request a Refund To request a refund, please email us at refunds@pro-fluence.com within 14 days of the original charge and include: • Your account email address • Date of purchase • Reason for your request • Any supporting documentation We review refund requests individually and typically respond within 3–5 business days. Approved refunds are processed through Paddle using the original payment method. Processing times after approval are determined by your financial institution and payment provider. 10. Consumer Rights Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws. Where local law provides additional cancellation or refund rights, those rights will apply. Contact Questions regarding refunds may be directed to: Email: billing@pro-fluence.com Support: support@pro-fluence.com